We went ahead and donated our old livingroom set. He came and didn't even ask what's going on, he came shouting almost why are you causing trouble in my store, my mother and I tried to explain what's going on and he stated I don't want to hear. Nothing too bad too sad..... they refused! So, if you like waiting about 4 months for your stuff, use them!
Went in looking to buy a new living room set. They got back with us twice, each time promising we would be the "next stop". We came here to look for two dinning room. The extended warranty does not cover this due to it being less than a year old. When the delivery guys arrived they were in a hurry to run to their next appointment and refused to assemble at my home. Avoid Rooms To Go Furniture Is Trash 5000 1 Year Later Falling Apart. They started by tossing things out of the truck onto the ground. Today I was notified that it would be March 13th. Did I mention they sold the floor models for half off. Are we ever going to get our $1500 couch? When it came time for my wife and I to purchase furniture for our new home, we decided that we needed to see and feel our future investment in person. Jerome furniture bedroom sets. I do not live in building 11 and I have been home all day waiting for my delivery.
The furniture arrived within a week and it is more gorgeous in my bedroom than I could have possibly amagine. Anyone trying to make a decision whether or not to use Rooms to Go... if it requires install, make sure they ACTUALLY install the furniture. We went into the store and ordered Furniture through the sales person Ginny which was an easy process. Whatever you need for your home, you'll find it in Ashley's huge line of products at prices that fit your style and your budget. We were told the bed, nightstand, and mattresses (buy one get one free) were in stock and would be delivered in a couple of weeks. Jerome bought 8 identical dining chairs. The total shipping weight of all 8 chairs with their cushions is - Brainly.com. They are a beautiful addition, of high quality and very comfortable. At this point I was ready to leave. Without its cushion because it arrived damaged. After waiting for months understandably due to Covid, we had delivery problems where I took off from work and the furniture never showed up. Christine called us back first thing in the morning and helped us through our next issue and we got everything squared away quickly and easily. They asked me to send a picture and they would call me back. I didn't even bother getting their attention.
Rooms to go is cheap because their parts and repair department is horrible.... just horrible. Jerome bought 8 identical dining chairs and half. He worked his magic to get us what we needed when items were hard to locate. One thing I learned after my experience of spending a total of 15 to 20 thousand on furniture at several different stores to put into a brand new home.... Find out ahead of time about delivery and set-up costs, especially if you plan to spend many 1000's. As this point I was just done with the whole process.
My sister, who also moved, was in the market for a new couch. The store it self is great but this really open my eyes on seeing how a manager treats her employees. We purchased a leather sectional reclining sofa and spent $4, 000. Most of the reviews on here are exaggerated lol!!!! After hours on hold for the salesperson to remediate this situation which would require two humans to lift the new bed and middle legs and remove the old frame. I called the vendor directly to get the hardware ordered. Go to another furniture store stay far away from Rooms to Go they clearly do not care after the sale is completed. Warrants these systems to you, the original retail purchaser, for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Jerome bought 8 identical dining chairs 1. Ware apologized for the terrible experience we had had and recognized that Rooms To Go had violated the trust. If you do decide to go there at least don't use him as your rep. Last week and this week, Moses told us that this was a problem "out of their hands" and it was a warehouse mistake both times. At that point I texted the salesman cell phone, David L., who was just okay. Isn't THAT part of the delivery & install fee? There's not one single person in that store who deserves anybody's money or business!
This is not an option with Rooms to Go! Bought a living room set, the delivery was horrible and the store managed to charge me TWICE for my purchase. I had a delivery scheduled between the hours of 2pm-6pm on a Sat. Within a day the boxspring was exchanged. It's exposing flaws and weaknesses in your company that will chase customers away. I'd purchased 2 sets of Mattress To Go low-profile mattresses and boxsprings. Other than Rodrigo, everyone I spoke to was very nice and I don't put any blame on the other people I talked to. And they told me they don't even have stock, they have to deliver to me February 26 which it's crazy! They also carry some very modern style furniture for folks who are not into traditional style furniture. I don't understand why I'm being banned from the store for something I did not cause and just for questioning something I'm paying for.
They had my nightstand. It is also very well made. WHY WASNT THIS KNOWN PRIOR TO THE DELIVERY DATE?! She stated she would cancel the delivery, (not allowed by express delivery) at that time and I needed to go to the store to settle any dispute. And the chair is very comfortable and it's great for this lady's occasional backaches. Don't get me started about customer service. I was told there would be a $30. Sales representative Leonard helped us out, and we had some questions regarding the length of the furniture, Leonard called his manager Samuel "Sammy" which he was really nice and understandable. I've seen the very bad reviews and feel it necessary to give my experience.
One of the workers brining in the furniture broke the glass meant for one of the couch set's tables.
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