It's too early to claim the issue is resolved, but it is stable for myself at this time. After much playing around, it turned out to be an issue with the ASUS firmware. When logged into my router's setup page, I am seeing a message "Your ISP's DHCP does not function properly" - any insight into what that could be caused by, and if it might be causing my current issues? Whenever it tries to connect to the NOW service, I get an error stating "Your ISP's DHCP Does Not Function Properly". SOLVED] - Router Issue. Software Version||7. How did it go after the tech visit? I don't suppose anyone has any idea of how I can fix this problem myself? 0, while the IPv6 address was still valid. Hence, the DHCP failures in my logs, saying 'your ISPs DHCP does not function correctly' at the exact moment I loose internet completely, and I am forced to unplug and restart my modem, sometimes several times a day, or even hour! What can be causing this?
Have a look at: @drFishFlan Plusnet do not use a DHCP type connection on FTTP, so as @markhawkin says you need to set up a PPPoE connection in the router with no VLAN ID configured as that is dealt with in the Openreach ONT. They also appear to have changed their DHCP IPv4 policy, where as, prior to these updates, IPv4 addresses were assigned at random, first available unassigned address.... Now... We have static IPv4. Solved: ASUS RT-AX86S - "Your ISP’s DHCP Does Not Function... - NOW Community. 5gbps eth, router, that fully supports IPv6 native from ISP..... When you are setting the TP Link up in modem only mode what options does it give for ISP in step 5 from here: How to setup TD-W9970 Router in Modem Only Mode? You indicated that "You will need the firmware update to be applied manually from Rogers and there is no other recourse as far as we were told". 386_49599) but downgraded to an older version (3.
I've spoken with our suppliers and they've fixed the problem for you but I can see your router is trying to connect using the wrong password. Thought about exchanging my unit but it seems based on your experiences and the other person who replied that the problem isn't my hardware. Within the last month or so, Rogers has been pushing firmware updates to begin the removal and discontinuation of IPv4 services. Your isp's dhcp does not function properly please. I stopped using the router and still have problems, on my 2nd phone that uses just wifi even tiktok is unreachable because of this issue. I have to power-cycle my CODA-4582 almost every morning since I can't access the admin page to do a reboot, then it's fine for the rest of the day at least until I go to bed.
I'm ready to switch to Bell at this point. However, I myself am still setup for Automatic IPv4 not Static, and have been ok for the last 48hours.... Happy to share config screenshots if that helps! Still trying to digest it and understand it. I did not personally ask for any NEW patch to be pushed to my modem manually, I did ask several times before my replacement modem to have the firmware rolled back to a previous verison, but they declined and insisted I try a new CODA device instead. DHCP Issues in the Past Week - Rogers Community. Hi and thanks for your response. But great summary of what you have found! This COULD be one possible part of the issue leading to this problem happening over time, and not always repeating exactly the same way for everyone.... The main part of the issue though, I still believe, is the removal/discontinued use of IPv4 entirely. After that I thought I was in the clear (Rogers was pushing something to my modem? )
Do you happen to know the ticket number, and if so, can you post it so that other customers can use that for reference purposes? As I did not experience any DHCP issues from Thursday to Saturday ever just 30 mins ago it just happened again! And they REFUSE to roll back the firmware updates, I've requested for it several times. I did get a CODA replacement modem delivered last week. I contacted Asus and confirmed this just over 48hours ago. My router is ASUS AC86U. WOW - thanks for the explanation! As already been stated you need to setup the ASUS for PPPoE connection. Your network is probably not using dhcp. I am hoping this is a one-off issue as I experienced at least 3-5 DHCP issues per day before Thursday. Same type of diagnostic was executed, signal check and etc. I've verified that I have internet when plugging my desktop directly to my modem, but I have no connection when going through the router. We really need someone from Rogers to look into this and respond as this seems to be a wide spread issue (not isolated, not faulty modem, not area or "congested noise" and etc. You can choose the modulation type of ADSL or VDSL instead, I have VDSL selected. As long the Internet services is being offered (with CODA-4582) we shouldn't expect this to be normal.
I got my modem swapped already (CODA-4582) to another one but no difference so that rules out modem itself. Not too mention, with static IPv4, no FTTH, and forced IPv6 that doesnt work, there is officially ZERO reason keeping me with Rogers. Multiple Rogers chats and calls didn't solve it as they said its not their end. I First had the issue with my Xbox not connecting like the first post. However, if I configure my TP Link as a router with a Sky(MER) profile, it connects immediately. It already dropped like 3 times today already since Sunday night. It looks like the DHCP issue is consistently back. Your isp's dhcp does not function properly include. Keep us posted if anyone finds a solution for this. At this moment I don't consider my issue resolved... I'm positive nearly all Rogers Bridgemode users, have their WAN setup for 'Automatic' IPv4, and not for Static IPv4. I tried forcing IPv4 only but if Rogers is discounting that, no wonder that didn't work.
But when the connection fails, the IPv4 goes to 0. For a week it was showing all zeros except for what looked like an IPv6 address in the IP Address field preceded by 0. None of the above have helped. Edited for spelling, sorry if I missed anymore XD. 386_41535) and it connected immediately. This goes away if I reboot the modem and everything works fine for the day then by the next morning I have all the issues again.
Resetting the router. That implies that the problem is with the modem's firmware. The DHCP is trying to remove/hide our IPv4 addresses and rely strictly on IPv6, and specifically those of us with bridge mode enabled and likely more powerful routers, still require IPv4 valid, visible, addresses for our devices to even communicate with the ISP DHCP. Just to point out, the other potentially offending partner in all of this is the CMTS, which has its own software configuration, which does change.
AlphaKilo07 what firmware version is your modem running at the present time? Which wasn't new btw, it was clearly "renewed"/used, clear scratches and light cosmetic damages on the rear of the unit in general, and all around the ethernet outlets. Can anyone from Rogers help explain and clarify this here? Everything is pointing towards the WAN feed, but I'm not sure of what it could be??? I need to reboot the modem each time to resolve this. Can you log into your router and make sure it's using the account password? I'm on software version 7. Got all hopes up (at least for me) from Thursday to Sunday. Also, when I go to the DOCSIS WAN page, the DOCSIS Overview section directly below is fully populated again. My router log says: WAN_Connection: ISP's DHCP did not function properly. Sometimes for then once a day. I have an asus RT-AC86U router hooked up to plusnet over fibre. Switching from Aggresive DHCP to normal mode.
Called Rogers and informed them that this not an area issue and should be looking at the modem for firmware and etc. Any idea or is/are there any setting you I try. I'm surprised you had to make any changes, as coming from Sky I would have expected it to just keep working. I am using a TPLink TD-W9960 as a modem configured in Bridge mode and an ASUS RT-AX86S router. I called the ISP and from ISP, they said modem still connected to "old router", so they reset from their side at your modem. Rogers tech support on the phone, was very clear to me that they can not even login to our modems remotely using IPv4 anymore, nor can they 'see' any such assigned address, even when I can see one on my end still, most of the time!!! So now I need to wait for an engineer. I've been dealing with massive DHCP issues in the past week, using the CODA 4582 router, most new devices I connect have issues where I can't reach certain sites, my xbox gives me a DHCP error, and my router stopped working with a DHCP error. Important if the is an option for VLAN it is not selected. Simply put, even though my Asus GT AX11000 wifi6, 2.
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