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When the delivery guys arrived they were in a hurry to run to their next appointment and refused to assemble at my home. However, they have a ton of nice things - some very clean line couches especially, with even a MCM vibe. Jerome bought 8 identical dining chairs and chairs. Not only it is during the Christmas season, we will not be home to wait for the delivery, but also I really have no confidence this delivery could happen! I then went to the store and explained this situation to the store manager where he explained what Express delivery meant and that I really had no choice in this matter.
I have complained to customer support in Jan regarding the installation and the missing parts. 00 certificate to our balance. He called dispatch and said that the truck would indeed arrive by 2000 and that the driver would call me after finishing the stop prior to mine. And this is the pictures of the second one after arguing with customer service.
If properly explained at point of sale (I'll overlook that) or If I hadn't received multiple calls reminding me if my 4 hour window ( in direct contradiction) of what's printed on my sales receipt I would gratefully accept the shortcomings of the logistics, dispatch phone calls as well as the cancellation notice the customer service representative stated she could do. When we needed to switch items out, it was an easy process due to Todd's ability to identify with our needs, I would recommend this location to everyone with a strong suggestion to work with this nice and high energy young man.. Jerome bought 8 identical dining chairs and four. We were initially deterred. I was supposed to have my new mattress delivered on July 22/2022 between 9:00 am and never happenedI got a call at 11:59 on a phone number from someone named Brandy who said driver went to my building 11 and I was not home so they needed me to call back when I was home. Fourth: There is absolute NO COMMUNICATION with the delivery people and the store/warehouse where the furniture is stored.
Worst customer service EVER! Total SCAM of a company. We were greeted by salesman Shawn Bouler we were told this sectional is all leather made from Eric Church selection highway to home. I have been extremely patient with everyone but the fact that everyone I have spoken with has been so careless to a customer that has made so many orders is astonishing. I did not show receiving a call on my end from RTG. There are even a few that have…. He told us to take a look around the sales floor and if we had any questions to let him know. Jerome bought 8 identical dining chairs and furniture. Definitely had a great experience. No one came, and I called to confirm ETA. 5:30pm came and I was skeptical that my delivery was coming so I called back and after 20+ mins of again being on hold I spoke with someone who is now telling me they have no record of me calling in and the delivery was missed and the driver was released to go home WHAT!!!!! Told her my online order gone bad story and said let me speak to the manager. I was also told that the account was locked until after 4 pm the following day, therefore, I would have to call back then to reschedule the delivery. Customer service puts customers through an almost endless loop of polite apologies for not returning calls or following up, or simply inexplicably removing service/repair/replacement requests from their system, causing the entire process to start from square one! So, apparently this is a problem there as well.
I don't want deal with "rooms to go" If you want buy furniture go somewhere else! I called back 4 hours later to verify my purchase had been cancelled and refund and a lady stated that it was cancelled and my visa was refunded. We are literally going back to the store to try the one there again. One of them suggested I try the outlet (? We went to Rooms To Go in Waterford location.
He had more of a "just doing my job" not relating to the customer. My husband and I were in the search for a new living room set. I payed for them to take my old mattress away. The experience in the store was good, but after the sale is when things go bad. I went online and bought a counter height dining table w/ 4 chairs, and at check out it asked if I wanted to add 2 additional chairs. I wasn't about to say anything because I'm not the kind of person who is going to demand a greeting from somebody and with the show room being so open, I was easily able to identify the kids section and go straight over there. I told him about an online order gone bad so he sent me to a manager in the back. Jerome bought 8 identical dining chairs. The total - Gauthmath. Also the rug I make order for it from August 16 I didn't get it today about a month now and I call to cancel it and get my money they give two options we will know when we get it after two weeks and will call you or if you want your money will be after 3 weeks. But my wife really like the table so I decided I can wait the long!
We walked in and immediately felt overwhelmed by this place. They asked me to send a picture and they would call me back.